at EXPAND, your satisfaction is our priority. If your order doesn’t work out, we’re here to help with a smooth return and exchange process.

Eligibility

• Returns and exchanges are accepted within 3 days of receiving your order.
• Items must be unused, unwashed, unaltered, and with original tags & packaging.
• Sale/discounted items cannot be returned or exchanged.

Return Process

1. Contact our Customer Care team via WhatsApp at +62 857 7289 1573 within 7 days of receiving your item.
2. Provide your order number and reason for return/exchange.
3. Ship the item back to our warehouse (shipping fee covered by customer unless the item is faulty).

Exchange

• You may exchange for a different size or product of equal value (subject to availability).
• If the desired item is out of stock, we will replace it with another product of equal value (no cash refund).

Refunds

• Refunds (if applicable) will be issued in the form of store credit only.
• Cash refunds will only be provided if the error is caused by our system.
• Store credit will be processed within 14 business days after we receive and inspect the returned item.

Notes

• Please ensure the item is securely packaged to avoid damage during return shipping.
• EXPAND reserves the right to reject returns that do not meet the above conditions.